Privacy policy

At Milvaly ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit milvaly.com (the "Site"), make a purchase, or interact with our services (collectively, the "Services").

1. Contact Information

If you have questions regarding this policy or your data, please contact us:

  • Company: Milvaly

  • Address: Goudsbloemstraat 24, 5741 VT, Beek en Donk, The Netherlands

  • Email: info@milvaly.com

  • Phone: +44 7916690469

  • Social: @milvaly.m


2. Data We Collect

We collect information to provide a better shopping experience. This includes:

  • Device Details: We automatically collect your IP address, browser type, time zone, and cookie data to ensure the Site loads correctly and to monitor performance.

  • Transaction Data: To fulfill orders, we collect your name, billing/shipping addresses, payment info (including encrypted credit card numbers), email, and phone number.

  • Support Interactions: Information provided during communications with our customer service team to resolve inquiries.

 

3. How Your Information is Used

We use your personal data for the following purposes:

  • Order Fulfillment: To process payments, arrange shipping, and provide invoices.

  • Communication: To send order updates and respond to your requests.

  • Security: To screen for potential risk or fraudulent activity.

  • Marketing: To provide information or advertising relating to our products, based on your shared preferences.


4. Sharing Personal Information

We share your data with essential third parties to help us operate:

  • Service Providers: Companies like Shopify (our e-commerce platform), payment processors, and shipping couriers.

  • Business Transfers: In the event of a merger, acquisition, or legal requirement.

  • Marketing Partners: To provide personalized advertisements and social media integrations.

5. Retention and Security

We retain your personal data only as long as necessary to fulfill your orders, maintain your account, or comply with legal obligations. While we use industry-standard security to protect your data, please remember that no digital transmission is 100% secure.

6. Your Privacy Rights

Depending on where you live, you may have the following rights:

  • Access & Portability: Request a copy of the data we hold about you.

  • Correction & Deletion: Request that we update or erase your personal information.

  • Withdraw Consent: Opt-out of marketing emails via the "unsubscribe" link.

  • Restriction: Object to or limit how your data is processed.

 

To exercise these rights, please contact us at info@milvaly.com. We may require identity verification before fulfilling your request.

7. Children’s Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a minor has provided us with information, please contact us for its immediate removal.

8. International Transfers

Your information may be transferred and processed outside of your home country (including the United States). By using our Services, you acknowledge these international transfers.

9. External Links

Our Site may contain links to other websites. We are not responsible for the privacy practices of third-party platforms and encourage you to read their specific policies.

Our Information

Company name: Milvaly

Address: Goudsbloemstraat 24, 5741 VT, Beek en Donk, The Netherlands

E-mail: Info@milvaly.com

Phone: +31 6 82 06 17 18

Registration Number: 88709930

VAT: NL004641141B41

Customer Service Is Available: Monday–Friday, 9AM – 5PM (GMT)

Average response time: within 24 hours on working days

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